How do I issue refunds?
You can issue refunds at any time via the API or you can look up the charge in your dashboard and issue the refund there. Depending on your customer’s bank, he or she will see the refund show up anywhere between 5-10 business days later.
To refund a charge from the dashboard, you can either click the ••• icon to the right of the charge in the payments overview page and click Refund Payment, or go to the specific charge page and click the Refund Payment button in the upper right.
Refunds can be whole or partial – that is, you can refund any amount up to the original amount of the charge.
When you refund a charge, the fees you paid to process the charge are also returned to you. That is, after charging and then completely refunding a payment, the net cost is zero. If you partially refund a charge, we return the pro-rated portion of the percentage cost—we do not return the fixed fee (e.g., $0.30 in the US) in this case.
For example, if you refund $50 of a $100 transaction, we refund $1.45 of $3.20. A simple way to think about this is that after charging and then partially refunding a payment, the net cost to you is the same as if you’d charged that amount in the first place.