Mitournament Refund Stripe Payment

Modified on Tue, 25 Oct 2022 at 01:10 PM

There is no refund option for a payment in MiTournament, the refund must be completed in the Stripe interface.

Quick Process

  1. In MiTournament locate the entry with Withdraw Request Status
  2. Select the Profile icon to view the payment details
  3. Take note of the date/time of payment and also the transaction reference
  4. Open Stripe Interface
  5. Find the Date and Time of the payment in list of transactions
  6. Ensure amount and transaction reference are identical
  7. Select Refund
  8. Return to MiTournament and change status of entry to Withdrawn
  9. Withdrawn entries do not appear in player export but still appear in financial exports

How do I issue refunds?

You can issue refunds when you look up the charge in your dashboard and issue the refund there. Depending on your customer’s bank, he or she will see the refund show up anywhere between 5-10 business days later.

To refund a charge from the dashboard, you can either click the ••• icon to the right of the charge in the payments overview page and click Refund Payment, or go to the specific charge page and click the Refund Payment button in the upper right.

Refunds can be whole or partial – that is, you can refund any amount up to the original amount of the charge.

When you refund a charge, the fees you paid to process the charge are also returned to you. That is, after charging and then completely refunding a payment, the net cost is zero. If you partially refund a charge, we return the pro-rated portion of the percentage cost—we do not return the fixed fee (e.g., $0.30 in the US) in this case.

For example, if you refund $50 of a $100 transaction, we refund $1.45 of $3.20. A simple way to think about this is that after charging and then partially refunding a payment, the net cost to you is the same as if you’d charged that amount in the first place.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article