1. Click on Membership

2. Click on Member Directory

3. Search for the Admin Account

4. Click on Search

5. Click on the Name of the Admin User

6. Ensure the user has the correct email address entered in their profile by clicking contact details

7. Click on Telephone & Email

8. Update the email field ie: "myemail@miclub.com.au" and ensure it is preferred

9. Click on Submit

10. To Reset the password click on Update within User Login Details

11. Type the new password in twice, ensuring they match exactly.

Passwords must be:

• Between 7 and 20 characters

• Contain an upper case letter

• Contain a lower case letter

• Contain a number

• Contain a special symbol (ie: #$%@)

• Must not contain the user's member number

12. On the top left of the page, Click on Update

13. The Admin user will now need to use the password reset feature on the login screen to regain access

14. The user will recieve an email with steps on how to set a new password

15. After clicking on Reset Password

16. The user will need to set a new password adhering to the password requirements