Tick off all the below to fix and diagnose issues with scanning MiScore cards. Most probable cause is the scanning software has stopped due to Windows Updates, restart the PC as a first check


It is important that the scanner be regularly cleaned and checked.  Cabling in cupboards should be in untangled and 


First Checks

  • Restart PC
  • Restart Scanner
  • Restart Google Chrome
  • Check correct site address on Chrome


Cables

  • All power cables connected
  • Power at wall
  • Powerboard
  • USB Cable scanner to PC


Scanner

  • Lid closed on Scanner
  • No foreign objects stuck in scanner ie paper clips, tape, blue tack


Software

  • Internet is connected
  • Software Running - M in bottom right corner near time/date


Computer

  • Open Windows Updates run any pending updates
  • Check security software is not quarantining scanning software
  • Check PC updates are not running


Calibration Test


  • Turn off MiScore software, right click 'M' Icon and Exit
  • Open folders - C:\golfautoscore\Calibration
  • Run file - cSCAN8500C_OMR_test
  • Select Open
  • Select ScanStart
  • Place Card in Scanner
  • Compare scanned image ensuring solid black vertical lines are bold and black, marks from scores are prominent and QR code is clear
  • Select Close
  • Restart MiScore software by restarting PC


Contact MiClub

  • Contact or chat with MiClub Help - Golf
  • Advise what PC using by hovering over MC icon in bottom right corner