Adjustment for an Incorrect Payment (XClub v1)

Modified on Thu, 19 Mar 2020 at 09:51 AM

This process is used in XClub V1.0.28 when a payment cannot be deleted, reversed or cleared. 

It is not recommended for Clients with General Ledger integration.

The best way to manage this adjustment is as follows;

*Be sure to make notes on all adjustments to easily identify in the future.

Step-by-Step Process

1. Create a new 'Charge' to match the Payment Method (used originally) Settings. 

-This Charge Type will be No Tax

-If a Credit Card Fee was originally used you may need to make a manual adjustment in your GL for this amount.

2. Create an Invoice on the Members Account using the above charge type and the total amount to be corrected i.e. $1948.80 (This will create a Credit in your GL Account to reverse out the original incorrect payment)

3. Pay this invoice with the correct Payment Method and Payment Details

4. You can idenity these adjustments on the following reports

-Charge ypes Invoiced (Credits in your General Ledger Journals)

-Payments Received (Debits in your General Ledger Journal)

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