Frequently Asked Questions about the Lottery Booking System
Q. If I am first to hit Join Draw do I go straight into the timesheet?
A. No sorry you will have to wait until the random lottery of members that also select Join Draw.
Q. When can I select Join Draw?
A. For PC users up to 30 minutes before timesheet opening. ie between 10 seconds and 30 minutes prior.
Q. I have a slow internet speed, will I miss out?
A. No you have as much chance as everyone that enters the draw
Q. Previously I would get constantly get ‘Row Locked by Another User’ and that was frustrating.
A. There are now only up to five members in the timesheet when it is your turn to book, if you were lucky you will have the whole timesheet to select. If not lucky you will be able to select the remaining available rows without being rejected.
Q. I’m on a mobile device I can't see Join Draw
A. For mobile device users that have the optimised mobile website just select the timesheet and as long as you are within the 30 minutes of the draw closing you have Joined Draw
Q. I’ve heard members using multiple devices and browsers to better their chance of getting a ticket in the draw.
A. Before the lottery that was possible, not fair on others though. Now you can only Join Draw once, try it more than once and you or they might not get a ticket in the draw.
Q. Can I stay in and add more players after I have added my group.
A. No you only get one ticket and group to book and there are others in the queue so please be mindful of your fellow members
Q. I got to number 1 in the queue then it pushed me way back, what happened?
A. Sorry about that but browsers and devices all work in weird ways, you may have jumped on too early and your session timed out or your browser/device wasn’t compatible. We find lottery works best using the Google Chrome browser or clear your browsing history and start afresh next time. The browsers save cookies and try and use those cookies to load pages faster. Sometimes those cookies are older versions of the system.
Q. How long do I have to select a time?
A. You have 60 seconds to select a tee time before the next person comes in, so the quicker you select a time the better your chances of getting a preferred time.
Q. How long do I have to complete a booking?
A. You have three minutes to complete the booking of yourself and/or playing partners.
Q. Can I use my playing partners and default list to book partners?
A. Yes, no change there but if your club has only two names per time you will need to remove two names from the default playing group.